Privacy Policy

Last Updated: July 31, 2026

At Thriving Life Wellness Center (located at 2126 Sutter St, Lower Pacific Heights, San Francisco, CA 94115), we respect your privacy and are committed to safeguarding the personal and health information you share with us. This Privacy Policy outlines how we collect, use, protect, and disclose your data when you visit thrivinglifewellnesscenter.com or interact with our holistic, acupuncture, and wellness services.

1. Information We Collect

To provide exceptional prenatal, postpartum, pediatric, and general holistic care, we may collect the following categories of data:

Personal Identification Information: Name, email address, phone number, mailing address, and date of birth submitted voluntarily via our website contact forms, booking systems, or newsletter sign-ups.
Health & Clinical Information: Intake details, medical history, symptom notes, or wellness goals shared securely through patient intake forms or consultations, treated in strict compliance with applicable healthcare privacy standards.
Technical & Usage Data: IP address, browser type, device information, operating system, and browsing behavior gathered automatically via cookies, log files, and analytics tools to optimize your website experience.

2. How We Use Your Information

We use the information we collect for legitimate business, operational, and clinical care purposes, including:

Scheduling, managing, and confirming appointments for acupuncture, Tui Na, herbal medicine, and counseling services.
Communicating with you regarding treatment plans, follow-ups, and clinic updates.
Improving website functionality, mobile responsiveness, and AI-assisted content features to better address your wellness inquiries.
Complying with legal obligations and protecting the rights and safety of our patients and practice.

3. Data Security & Protection

We implement robust administrative, technical, and physical security safeguards to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. Digital communications and data storage leverage secure systems (such as our GoHighLevel infrastructure and encrypted scheduling channels). However, no internet transmission is 100% secure, and absolute security cannot be guaranteed.

4. How We Share Your Information

We never sell, rent, or trade your personal or health information to third parties. We share information only under these limited circumstances:

Service Providers: Trusted third-party vendors (such as our CRM, scheduling, and website hosting platforms like GoHighLevel) who assist us in operating our digital infrastructure, under strict confidentiality agreements.
Legal Requirements: If required to do so by law, court order, or governmental regulation, or to protect our legal rights.

5. Your Privacy Rights & Choices

Depending on your jurisdiction (including California consumer privacy regulations), you may have the right to:

Access, correct, or request the deletion of your personal data.
Opt-out of marketing communications or non-essential tracking cookies.
Inquire about how your health information is handled under applicable clinical privacy standards.

To exercise any of these rights, please contact us directly using the details below.

6. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.